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Privacy policy

Privacy policy

We at Creative Group value your privacy. Through our brands Rapido and Recharge and our webshops we provide you with our services. With our services you can top up phone credit and buy game cards, entertainment cards and prepaid credit cards from different providers online. Easy ordered and delivered immediately.

Through this statement, we want to explain why we need your personal data and to inform you about the options you have to manage your data.

Why do we collect your data?

We collect your data because we either need it to enter or to carry out your purchase agreement, or to improve our website and fight fraud.

We may use your data for our own direct marketing purposes which includes analysing and segmenting into profiles. We may use your data to build online audiences.

To enter a purchase agreement, we use an automated system to prevent fraud. We use your data to send emails.

Duration of the data storage

We only keep your data for as long as necessary to deliver our services, unless we’re legally obliged to keep the data for a longer period.

Giving data to third parties

In order to process your purchase, we need to share your personal data with payment agencies, suppliers/providers and fraud detection companies. In addition, we collect data for analytical purposes and share them with parties involved in this. They’re only allowed to use this data for the completion of the relevant services. We’ll never sell your data to parties.

In a few cases, it happens that we pass on personal data to companies in countries outside the European Economic Area. In this case, we’ll always ensure optimal security of your personal data by requiring an adequacy decision from the European Commission.

Your rights

If you do not want to receive any emails or other communication from us, you may always object to further process your personal data and unsubscribe. Please use the unsubscribe link in the email.

You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you, as well as the right to limit the processing and to transfer your data in a machine-readable format. In these cases, your request must be accompanied by a copy of your identity document or passport, of which your photo, the passport number, the strip with numbers at the bottom of your passport, and your citizen service number are covered.

Needless to say, you have the right to withdraw an approval when processing of your personal data is based on your approval, after which we’ll immediately stop further processing.

Official requests can be send to datarequest@cg.nl. If you send us a copy of your identity document or passport, please cover your photo, MRZ (machine readable zone, the strip with numbers at the bottom of your passport), passport number, and your citizen service number.

Questions?

If you believe that we’re using your personal data incorrectly or that we don’t deal with your questions correctly, please contact our customer care services. If we are not able to help you, you can file a complaint to the Dutch Data Protection Authority.

Changes and contact details

From time to time, it may be necessary for us to change this policy. We advise you to visit this page regularly to check if there have been any changes. If you have any questions about our privacy policy, please send an email to privacy@cg.nl or write to:

Creative Group
Kerkenbos 13-01
6546 BG Nijmegen
The Netherlands