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Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days from the start of the contract, without giving any reason.

To exercise your right of withdrawal, you must contact us by means of a clear statement (e.g. per post, fax or email) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not prescribed.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract within the withdrawal period, we will repay you immediately and at the latest within fourteen days from the date on which we received your notification of withdrawal. Additional costs arising from choosing a different delivery method, other than the standard delivery method are excluded. For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. You will not be charged for this repayment fee.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To: Top Up B.V., Kerkenbos 1301, 6546 BG Nijmegen, The Netherlands, email:

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Ordered on (*) / received on (*):
– Name of the consumer (s):
– Address of the consumer (s):
– Signature of the consumer (s) (only when notified on paper):
– Date:

(*) Delete as appropriate.

Please keep in mind that for many of the products available on our website the legal reflection period of 14 days is not applicable. As explained in our How It Works document, you will be asked to consent with the waiver of your right of withdrawal for these products, as they can be used instantly.